returns & exchanges
Cancels, returns and exchanges policy
Thank you for choosing HOSHINO's Online boutique.
HOSHINO products are completely made-to-order.
We will start making products after the order/payment are confirmed.
The production period until completion is 3 months.
Complementary and customs-free cancellation within 14 days of order confirmed.
After 14 days, cancellation fee will arise. We will start making your ordered products. We will charge 50% as a cancellation fee and refund the difference minus the transfer fee.
After confirming the cancellation, the products of your order will be stopped making and they will be discarded.
[Returns and exchanges]
Complementary and customs-free returns and exchanges within 14 days of after shipping your ordered products.
Refunds will be made to the original purchaser, in the original method of payment.
Please note that any reasons for the size difference will not be a reason for a return and exchange.
Please be sure to clarify the size before ordering.
If you received the products different from the one that you ordered, or if the products are defective products, it will be the reason for the return.
The products must be in perfect condition and unused.
The products must be returned in original shipping packaging and original HOSHINO’s box with any related options including accessories, leaflets, shoe covers.
Upon receipt of your products, and subject to inspection by our Customer Service Division, we will proceed with the return.
We will take about 7 business days to be processed for a refund after the cancellation of the order.