Shipping & Delivery policy

Shipping Time

Ordering

→Payment confirmation

→Crafting takes approximately 3 months for completion

→Delivery


Production of your order will begin after confirmation of payment, and takes approximately 3 months.

Completed orders will ship via designated shipping companies.

We will notify you via email once the completed product is ready to ship.

※Please note that extended holidays such as New Year's and Golden Week may affect delivery times. Thank you for your understanding.

Shipping Cost

Free domestic shipping.

*Additional shipping fees may apply to remote islands or for express shipping.

Please contact customer service for details.

Scheduled Deliveries

Scheduled deliveries are not available through HOSHINO.

It may be possible to schedule deliveries depending on the shipping company. Refer to the shipping notification email from the individual shipping company for details.

Overseas Shipping

We ship to the following countries:

・Japan

・China

・Singapore

・Hong Kong

・United States

・United Arab Emirates

Shipping Companies

For overseas shipping, we offer Express Mail Service (EMS) and FedEx International Economy.

We also offer FedEx International Priority/First shipping, at additional cost.

Please refer to the FedEx official website for a detailed explanation of each shipping option.

Disclaimer

Please note that HOSHINO is not liable for any loss or damages incurred during shipping.

Other

・For deliveries within Japan, please place your order using the Japanese language page. Pricing may differ due to consumption tax, customs, and overseas shipping fees.


・Changes to the delivery address must be made within 14 days of order confirmation. We may be unable to process requests to change delivery address after this time period.


・Depending on the shipping company we may not be able to ship to some designated addresses. Please choose a different shipping company, or ship to a different address.