Shipping & Delivery policy
→Start making～Product completed (approximately 3 months）
Please note that your product will be made after your payment is completed, and it takes approximately 3 months to complete the product.
Your shoes will be delivered by delivery companies we have designated.
We will notify you via email once the product is complete and ready for delivery.
※Please note that delivery might be delayed during holidays. We appreciate you for your understanding.
Delivery costs are free in principle.
※It might cost extra for shipping to certain area, expedited service and so forth.
Please contact customer service for details.
Scheduled deliveries are not available in principle.
You might be able to specify the delivery date using the service of the delivery company. Please check the email sent to you after the shipment for details.
Overseas shipments are available to the following countries.
For shipment to overseas, you could choose from EMS or FedEx International Economy.
You can also use FedEx International Priority/First, but please note that it costs extra fee for it.
Please check FedEx official web site for the difference benefit of using the extra option.
Please note that we do not take any responsibility or liability for any lost/damaged items through delivery.
・If you wish to be shipped to Japan, please order from Japanese page of our website. The price of products might be different on Japanese/English pages due to taxes, customs duties and so forth.
・If you wish to change the delivery address, please let us know within 14 days after your order has been completed. It might be unable to change the delivery address right before the shipment.
・We might not be able to deliver to the designated address depending on the delivery company. In that case, we would ask you to choose the delivery company again.